DBS MANAGED IT SERVICES (DMIS) is a national IT services company headquartered in Frisco, TX that provides affordable technology expertise, 24/7 support, and field services to small-medium sized businesses and nonprofits. Although DMIS is a US based company, and serves clients all across the United States, we also have clients in the United Kingdom and Canada.
DMIS is a pure services company that does not sell equipment or formally represent any technology manufacturer. This allows us to be a truly neutral and objective partner to our clients when it comes to purchasing hardware or software solutions. However, we do work closely with our clients regarding these choices and can provide recommendations and detailed bill-of-materials. We can also take the lead for our clients and work directly with any of their preferred partners to ensure the right solution at the right price is always achieved.
DMIS is made up of highly skilled experienced certified IT professionals. All of us have held high-level global IT positions within large multinational organizations. We specialize in technologies such as Voice-over-IP (VoIP), SD WAN and MPLS, network security and UTM firewalls, telecommunication services and equipment, routing and switching, load-balancing, WAN Optimization, server visualization, remote desktop and Virtual Desktop Infrastructure (VDI), Domain Name System (DNS), Identity Management and Domain Controllers, Linux desktops and servers, Internet services, and much more. The point being that we are very good at what we do and are able to resolve issues much faster than those with less experience.
The DMIS 24/7 Technical Assistance Center is located in Tampa, FL and all of our support analyst speak English and are physically located within the United States.
Our highly skilled Tier-2 and Tier-3 systems engineers are also all physically located within the United States and speak English. They are typically home workers, but can work from anywhere, and are available 24/7.
All DMIS support processes are documented and many of our roles are scripted to ensure a timely and consistent result for our clients. All of our client device configurations are maintained within a secure DMIS repository at a DMIS secure facility. Backups are taken before any changes are ever made to a client device and immediately upon completion of any changes.
The DMIS core incident management, monitoring, reporting, alerting, and inventory systems are all browser-based, mobile friendly, systems that are available to our clients 24/7 online. DMIS uses LogicMonitor for monitoring, reporting, and alerting, and FreshDesk for incident management.
DMIS have national partnerships with most of the telecommunication, Internet, data center, and hosted PBX service providers within the United States. This means that DMIS are fully authorized to represent, quote, order, implement, and support their full line of products and services without any negative impact to our clients.
DMIS is considered a channel sales team by our partners and are treated the same within their organizations as their internal direct sales teams. As a result, there is no difference in pricing, services, or contractual terms between DMIS and the providers direct sales teams.
In fact, DMIS has the advantage over their direct sales teams, as we are a national account that receives priority support and that has unique escalation options available in the event of an issue. DMIS also has the flexibility to create a multi-provider solution for our clients, representing multiple service providers, where the direct sales teams can only represent their services. All-in-all, DMIS is an excellent resource when it comes to buying products and services from most of the US based providers.
Our primary Tier-3 Data Center is located in Plano, TX. It is one of the most modern and secure facilities in the nation that provides high-density power, multiple high-speed fiber Internet connections, and is energy efficient. This is a hardened facility with biometric access controls and physical security.
DMIS houses many of its Security Information and Event Reporting (SIEM), centralized logging, hosted websites, secure remote access, and other critical systems at this facility.
Our clients can choose to collocate their devices within the DMIS cages or DMIS can assist them with obtaining their own discrete space. Either way, this is an impressive facility that needs to be seen to fully appreciate.
DMIS has a national workforce of skilled field technicians, through direct employees and our highly vetted subcontractors, that allows us to provide on-site installations, structured network cabling, and technical dispatch services in most of the major US metropolitan areas.
DMIS subcontractors are extensively trained on all DMIS processes and systems and are fully integrated within the DMIS organization. These are not generic labor workers or individuals that were discovered at the last minute. They are professional, clean, vetted, insured, fully qualified service technicians that are as much a part of DMIS as any of our full-time employees, and we truly appreciate the great work that they do for our clients.