WIth DMIS monitoring your systems and applications, you can rest assured that someone is always watching and ready to take action. We like to considering ourselves your 911 SWAT team, because when we see an issue or receive a proactive alert, sirens go off and we treat it like an emergency, because your business depends in it, and you can depend on DMIS.
It doesn't matter what time of day it is, or if it's 3:00 AM during a major holiday, if it's managed by DMIS and it goes down, we will know it immediately and get it resolved quickly. These aren't just words, as we provide Service Levels that are meant to achieve 99.999% availability objectives for all of our clients. That means that our objective is that your business has less than 5 minutes of downtime per year.
Keeping your mission critical business applications, infrastructure systems, and users up and running is the core of our business, and we take it very seriously.
The DMIS 24/7 technical support help desk has the ability to remotely connect to any network device, server, or users computer, in real-time, using secure and trusted live remote access technologies. We also can leverage our onsite secure DCON server that allows us to solve problems quickly and without having to dispatch a service technician. Saving you time and money.
If the issue isn't able to be resolved remotely, or there simply isn't anyone onsite available to assist our remote support analyst, a certified and highly trained service technician can be dispatched, 24 hours a day, 365 days a year, anywhere within the United States. Guaranteeing you that your mission critical applications will be back online as quickly as possible.
LogicMonitor provides full visibility into complex, hybrid infrastructure, offering granular performance application monitoring and actionable data and insights.
Library of over 1000 pre-built application monitoring templates provides automated discovery, network monitoring, and alerting for everything from AIX to VMware, Kafka to Tomcat.
Combine AWS CloudWatch metrics, synthetic transactions, and custom metrics with visibility into your on-premises infrastructure for a complete view into hybrid environments.
Collect and manage network device configurations, and correlate changes with performance impacts.
Combine data from any part of your infrastructure to create application- or service-specific views. Built-in intelligence pulls meaningful data from hundreds of systems to provide useful insights.
Alerts are preconfigured with thresholds using best practices to get monitoring up and running quickly, but can easily be tuned on a global, group, or object level. Unlimited alerting via email, SMS, voice calls, webhooks, and integrations.
DBS MANAGED IT SERVICES | 2591 Dallas Pkwy, Suite 300, Frisco, TX 75034-8563 | Office (866) 820-5381 | Fax (972) 212-7271 | 24x7 Support (866) 546-3062 | firstname.lastname@example.org
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