When IT Issues Can't Wait, Our 24x7 Help Desk Has Answers.

Our IT help desk services are comprised of certified, US-based IT professionals. We offer high-quality business IT support desk and remote network monitoring services – every hour of every day. Much more than a traditional support desk, DMISe's IT help desk services provide our customers with professional and immediate help desk support without the costly overheard. Our IT help desk services are available 24x7x365 via phone, email, web chat, or our secure web portal.

Need Live Help Desk Support to Resolve Your IT Issues?

Live 24x7 Technical Support Keeps Businesses Running Quickly and Efficiently

DMIS offers unlimited 24x7 technical support through industry-leading help desk support services. Our live help desk is a core feature in our managed IT service plans. And, we guarantee when you call our Help Desk you'll be speaking to a live technical consultant within 60 seconds. Let the professionals solve your problems so you can focus on growing your business.


This always-available resource is staffed with certified network consultants who are ready at a moment's notice to assist anyone in your organization at any time.


Not all 24x7 Help Desk support is created equally. Thanks to our live online support technology, our certified technicians are able to see exactly what is happening on a user's computer screen and even take control of the computer when simple instructions are not sufficient enough to troubleshoot the problem. As a result, the Help Desk consultants at DMIS can resolve most desktop PC problems as if they were standing right beside you. All that is required is a phone and Internet connection. Explore the benefits of having DMIS as your trusted 24/7 helpdesk provider below.


24x7 technical support is crucial to maintaining business management, operations and security processes. At DMIS, we offer industry-leading help desk support services for a variety of organizations, industries and technologies.

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Benefits of 24x7 Technical Support/ Help Desk Support

  • Knowledgeable, certified, US-based in-house staff
  • 24x7 coverage capability
  • Online live support featuring RealVNC™ technology
  • Online live support chat capabilities
  • Team leader and project manager provided
  • Multi-technology support
  • Complete trouble ticket tracking and reporting solution
  • Web-based incident reporting and status tools for end users
  • Tiered service levels and custom response requirements available
  • Optional shared operational control with your in-house help desk team
  • On-site escalation support available
  • Branded customer satisfaction (CSAT) surveys

Contact Us

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DBS MANAGED IT SERVICES

2591 Dallas Pkwy, Suite 300, Frisco, Texas 75034-8563, United States

(866) 820-5381

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